Privacy policy

 

At dooneyc.shop, we respect your privacy and are committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how dooneyc.shop collects, uses, stores, discloses, and protects personal information when you visit our website, make a purchase, create an account, contact us, subscribe to marketing communications, or otherwise interact with our services.

This Privacy Policy is intended to operate in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where those laws apply to our activities.

By using dooneyc.shop, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect personal information including:

  • Your first and last name;

  • Billing address;

  • Shipping or delivery address;

  • Email address;

  • Telephone number;

  • Order and transaction information;

  • Products purchased or viewed;

  • Account login information;

  • Customer service communications;

  • Returns, refunds, and exchange information;

  • Payment-related information;

  • Device and browser information;

  • Internet Protocol (IP) address;

  • Website usage and browsing activity;

  • Cookie identifiers and similar online identifiers;

  • Marketing preferences;

  • Information you voluntarily provide when communicating with us; and

  • Fraud prevention and security information.

We aim to collect only information that is reasonably necessary for our business activities and the operation of our online store.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Visit or browse dooneyc.shop;

  • Create or manage a customer account;

  • Place an order;

  • Enter billing or shipping information;

  • Contact customer service;

  • Request a return, refund, replacement, or exchange;

  • Subscribe to emails or promotional communications;

  • Participate in a promotion or survey;

  • Submit a product review or other content;

  • Interact with our advertisements; or

  • Otherwise provide information to us.

We may also receive information automatically through cookies, pixels, analytics technologies, server logs, and similar technologies.

In some circumstances, we may receive information from third parties involved in providing our services, such as Shopify, payment processors, shipping providers, fraud prevention services, analytics providers, and advertising platforms.

3. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders;

  • Confirming purchases;

  • Processing payments;

  • Arranging shipping and delivery;

  • Providing order status and tracking information;

  • Managing returns, refunds, exchanges, and replacements;

  • Communicating with customers;

  • Responding to customer service enquiries;

  • Managing customer accounts;

  • Detecting and preventing fraud, misuse, and security threats;

  • Maintaining and improving our website;

  • Analysing website performance and customer interactions;

  • Personalising website content and shopping experiences;

  • Managing marketing and promotional communications;

  • Measuring advertising effectiveness;

  • Complying with legal and regulatory obligations;

  • Enforcing our Terms of Service and other store policies; and

  • Protecting our legitimate business interests and the rights of our customers.

We will not use personal information for an unrelated purpose unless permitted by applicable law or with appropriate consent where required.

4. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce platform that allows us to offer products and services through our website.

When you interact with dooneyc.shop, certain personal information may be processed through Shopify's systems to enable website functionality, checkout, payment processing, order management, fraud prevention, analytics, customer privacy functions, and other e-commerce services.

Shopify may process personal information in accordance with its own privacy practices and legal obligations.

5. Payment Information

Payments made through dooneyc.shop may be processed by Shopify Payments or other payment service providers made available through our website.

When you make a purchase, payment information may be collected and processed directly by the relevant payment processor.

Depending on the payment method selected, this information may include:

  • Cardholder name;

  • Payment card details;

  • Billing information;

  • Transaction information; and

  • Payment authentication information.

We do not require customers to send full payment card details to us by email.

Payment processors handle payment information according to their own security, privacy, and regulatory requirements.

6. Order and Delivery Information

To fulfil your order, we may provide necessary personal information to shipping carriers, logistics providers, fulfilment partners, and other parties involved in delivering your purchase.

This may include:

  • Your name;

  • Delivery address;

  • Telephone number;

  • Email address;

  • Order information; and

  • Other information reasonably required to complete delivery.

These parties should only receive information reasonably necessary to perform the relevant service.

7. Cookies and Similar Technologies

dooneyc.shop may use cookies, pixels, tags, local storage technologies, and similar technologies.

These technologies may be used to:

  • Keep the website functioning correctly;

  • Remember shopping cart contents;

  • Maintain customer sessions;

  • Remember preferences;

  • Support checkout functionality;

  • Improve website security;

  • Detect fraud;

  • Measure website traffic;

  • Understand how visitors use our website;

  • Analyse store performance;

  • Personalise content;

  • Measure marketing campaigns; and

  • Deliver or measure relevant advertising.

Some cookies are necessary for the operation of the website, while others may be used for analytics, personalisation, or advertising.

Where required by applicable law or supported by our website settings, customers may be provided with privacy or cookie controls.

Changing browser settings to block certain cookies may affect the functionality of some parts of the website.

8. Analytics

We may use analytics tools and service providers to understand how visitors interact with dooneyc.shop.

Information collected through these tools may include:

  • Pages visited;

  • Time spent on pages;

  • Referring websites;

  • Device type;

  • Browser type;

  • Approximate location derived from IP address;

  • Shopping interactions; and

  • General website usage information.

We use this information to improve website performance, customer experience, product presentation, and business operations.

9. Advertising and Marketing

Where permitted by law, we may use personal information to communicate with you about products, promotions, offers, and store updates that may be relevant to you.

Marketing activities may involve email marketing, online advertising, social media advertising, and similar promotional activities.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the marketing communication or by contacting us at:

info@dooneyc.shop

We may continue to send non-promotional communications that are necessary to provide services to you, such as order confirmations, shipping notifications, customer service responses, security notices, and information about transactions you have requested.

10. Direct Marketing

Where Australian privacy laws relating to direct marketing apply, we will handle personal information used for direct marketing in accordance with applicable requirements.

We aim to provide a simple method for individuals to opt out of receiving direct marketing communications.

You may request that we stop sending you marketing communications by contacting:

info@dooneyc.shop

We will process valid opt-out requests within a reasonable period.

11. When We Share Personal Information

We may disclose or provide personal information to third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

  • Shopify;

  • Payment processors;

  • Banks and payment networks;

  • Shipping and delivery companies;

  • Fulfilment providers;

  • Customer service providers;

  • Website hosting and technology providers;

  • Analytics providers;

  • Advertising and marketing providers;

  • Fraud detection and prevention providers;

  • Cybersecurity providers;

  • Professional advisers;

  • Accountants;

  • Legal advisers;

  • Government authorities, courts, regulators, or law enforcement agencies where required by law; and

  • Other service providers necessary to operate dooneyc.shop.

We do not disclose personal information to third parties simply for purposes unrelated to operating our business unless we have an appropriate basis to do so.

12. Business Transfers

If dooneyc.shop undergoes a merger, acquisition, restructuring, sale of assets, financing transaction, insolvency process, or transfer of all or part of the business, personal information may be transferred as part of that transaction where permitted by law.

Any successor organisation may continue to use personal information in accordance with applicable privacy obligations.

13. Overseas Processing and Disclosure

Some of the service providers and technology platforms used by dooneyc.shop may operate or process information outside Australia.

As a result, personal information may be stored, accessed, processed, or disclosed in countries outside Australia.

The countries involved may vary depending on the service providers, payment services, delivery providers, technology platforms, and infrastructure used to provide our services.

Because our service providers may operate global infrastructure and may change their processing locations, it may not always be practicable to identify every country in which personal information may be processed.

Where Australian privacy law requires us to take reasonable steps in connection with an overseas disclosure of personal information, we will seek to handle such disclosures consistently with those requirements.

14. Data Security

We take reasonable administrative, organisational, and technical measures designed to protect personal information against:

  • Misuse;

  • Interference;

  • Loss;

  • Unauthorised access;

  • Unauthorised modification; and

  • Unauthorised disclosure.

These measures may include access controls, secure systems, payment security measures, fraud monitoring, and the security protections provided by our technology and payment service providers.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials and passwords confidential and should contact us if they suspect unauthorised access to their account.

15. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet legitimate operational, accounting, taxation, fraud prevention, dispute resolution, and legal requirements.

Retention periods may vary depending on the type of information and the reason it is held.

When personal information is no longer reasonably required and we are not legally required to retain it, we may delete, destroy, anonymise, or otherwise securely dispose of it.

16. Access to Your Personal Information

Where applicable under Australian privacy law, you may request access to personal information we hold about you.

To submit an access request, contact:

info@dooneyc.shop

We may need to verify your identity before providing access to personal information.

There may be circumstances where applicable law permits or requires us to refuse access to some or all of the requested information. Where appropriate and required by law, we will explain the reason for the refusal.

17. Correction of Personal Information

We aim to keep personal information accurate, complete, relevant, and up to date where reasonably necessary.

If you believe that personal information we hold about you is inaccurate, incomplete, outdated, irrelevant, or misleading, you may request correction by contacting:

info@dooneyc.shop

We may take reasonable steps to verify and process your correction request.

18. Deletion Requests

You may contact us to request deletion of personal information.

We will review deletion requests in accordance with applicable law and our legitimate record-keeping obligations.

We may need to retain certain information where required or permitted for purposes such as:

  • Legal compliance;

  • Tax and accounting records;

  • Fraud prevention;

  • Payment disputes;

  • Chargebacks;

  • Security;

  • Contract enforcement; or

  • Establishing, exercising, or defending legal claims.

19. Customer Accounts

If customer account functionality is available on dooneyc.shop, customers are responsible for maintaining the confidentiality of their login details.

Please notify us promptly if you believe your account has been accessed without authorisation.

We may use account information to provide customer account functionality, order history, personalised services, and customer support.

20. Children's Privacy

dooneyc.shop is intended for use by individuals who are legally capable of entering into online transactions or by individuals using the website with appropriate parental or guardian involvement.

We do not knowingly seek to collect personal information from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us inappropriately, please contact:

info@dooneyc.shop

We will review the request and take appropriate action where required.

21. Sensitive Information

We generally do not require customers to provide sensitive information in order to purchase products through dooneyc.shop.

Please avoid sending unnecessary sensitive personal information to us.

Where sensitive information is collected, we will handle it in accordance with applicable Australian privacy requirements.

22. Links to Third-Party Websites

dooneyc.shop may contain links to websites, platforms, payment services, social media services, or other online services operated by third parties.

We do not control the privacy practices of independent third parties.

When you leave our website or interact with a third-party service, that party's privacy policy and terms may apply.

We encourage customers to review the privacy practices of third-party services before providing personal information.

23. Social Media

If you interact with dooneyc.shop through social media platforms, the social media provider may collect and process information according to its own privacy policy.

Information you choose to make publicly available through social media may also be visible to other users.

24. Fraud Prevention and Security

We may use personal information to identify, investigate, prevent, and respond to:

  • Fraudulent transactions;

  • Unauthorised payment activity;

  • Account misuse;

  • Cybersecurity incidents;

  • Abuse of our services;

  • Violations of our store policies; and

  • Other unlawful or suspicious activity.

We may share relevant information with payment processors, financial institutions, technology providers, fraud prevention providers, authorities, or other appropriate parties where reasonably necessary and permitted by law.

25. Legal Requirements

We may use, retain, or disclose personal information where reasonably necessary to:

  • Comply with applicable laws;

  • Respond to lawful requests;

  • Comply with court orders or regulatory requirements;

  • Protect our legal rights;

  • Investigate suspected unlawful activity;

  • Protect customers or other individuals;

  • Prevent fraud or security incidents; or

  • Establish, exercise, or defend legal claims.

26. Privacy Complaints

If you have a concern or complaint about how dooneyc.shop has handled your personal information, please contact us at:

info@dooneyc.shop

Please provide sufficient information for us to understand and investigate your concern.

We will review privacy complaints and aim to respond within a reasonable period.

If your complaint relates to rights available under Australian privacy law and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or pursue another remedy available under applicable law.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business practices;

  • Website functionality;

  • Technology;

  • Service providers;

  • Legal obligations; or

  • Privacy requirements.

The updated Privacy Policy will be published on dooneyc.shop with a revised “Last Updated” date.

We encourage customers to review this Privacy Policy periodically.

28. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, want to update your personal information, or wish to make a privacy complaint, please contact:

dooneyc.shop
Email: info@dooneyc.shop

We will review privacy-related enquiries and respond in accordance with applicable Australian privacy requirements.