Shipping policy

Thank you for shopping with dooneyc.shop.

This Shipping Policy explains how orders placed through dooneyc.shop are processed, shipped, delivered, tracked, and handled in the event of delays, lost packages, damaged shipments, or other delivery issues.

This policy should be read together with our Terms of Service and Return & Refund Policy.

1. Free Standard Shipping

All orders placed through dooneyc.shop receive FREE Standard Shipping.

There is:

  • No minimum order value;

  • No standard shipping fee; and

  • No additional standard delivery charge at checkout.

If an optional expedited or premium delivery service is available, any applicable charge will be clearly displayed before checkout.

2. Order Processing Time

After payment has been successfully confirmed, orders generally require 1–3 business days for processing before shipment.

Processing may include:

  • Payment verification;

  • Product availability confirmation;

  • Order preparation;

  • Packaging; and

  • Handover to the shipping carrier.

Orders may take slightly longer to process during weekends, public holidays, promotional periods, or periods of unusually high order volume.

3. Estimated Delivery Time

After an order has been shipped, Standard Shipping generally takes 5–8 business days.

The estimated total timeframe is approximately:

6–11 business days from order confirmation

These are estimated timeframes rather than guaranteed delivery dates.

Actual delivery time may vary depending on the destination, carrier operations, weekends, public holidays, severe weather, unusually high shipping volumes, or other circumstances outside our reasonable control.

4. Order Confirmation

After completing checkout, customers should receive an order confirmation at the email address provided with the order.

Please review the confirmation carefully and contact us as soon as possible if any order information is incorrect.

If you do not receive an order confirmation, please check your spam or junk folder before contacting:

info@dooneyc.shop

Please include your order number whenever possible.

5. Shipping Confirmation and Tracking

Once an order has been shipped, we will provide shipping confirmation and available tracking information.

The shipping confirmation may include:

  • Tracking number;

  • Tracking link;

  • Carrier information; or

  • Other relevant shipment information.

Tracking information may take some time to become active after the package enters the carrier's network.

6. Tracking Your Order

Customers can use the provided tracking number or tracking link to monitor shipment progress.

Tracking updates may occasionally be delayed or temporarily unavailable.

A temporary lack of tracking updates does not necessarily mean that a package has been lost.

If tracking has not updated for an extended period or appears to indicate a delivery problem, please contact:

info@dooneyc.shop

with your order number.

7. Delivery Address

Customers are responsible for providing a complete and accurate U.S. delivery address at checkout.

Where applicable, this includes:

  • Recipient name;

  • Street address;

  • Apartment, unit, or building number;

  • City;

  • State;

  • ZIP code; and

  • Telephone number where required by the carrier.

Please carefully review your delivery information before completing your order.

8. Address Changes Before Shipment

If you entered an incorrect or incomplete address, contact info@dooneyc.shop as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been shipped.

Once an order has entered fulfillment or has been transferred to the carrier, an address change may no longer be possible.

9. Address Problems After Shipment

After shipment, customers may be able to request a delivery adjustment directly through the carrier, depending on the carrier's available services.

We cannot guarantee that a carrier will accept a redirection or address-change request.

Where a delivery problem results from incorrect or incomplete information supplied by the customer, additional delivery or re-shipping costs may apply where permitted by law.

This does not apply where the problem was caused by an error attributable to dooneyc.shop.

10. Delivery Locations

Standard Shipping is available to eligible U.S. delivery addresses supported by our shipping services.

Delivery to Alaska, Hawaii, U.S. territories, military addresses, remote areas, or other locations with special carrier requirements may require additional time or may be subject to service limitations.

If a particular address cannot be serviced, we may contact the customer to discuss available options.

11. Multiple Shipments

An order containing multiple products may occasionally be shipped in more than one package.

This may occur because of different fulfillment locations, product availability, packaging requirements, or other logistics arrangements.

When an order is divided into multiple shipments:

  • Packages may arrive on different dates;

  • Separate tracking numbers may be provided; and

  • No additional Standard Shipping fee will be charged for the same order.

12. Shipping Carriers

dooneyc.shop may use different postal, courier, fulfillment, or logistics providers depending on:

  • Delivery destination;

  • Product type;

  • Package size;

  • Fulfillment location;

  • Carrier availability; and

  • Operational requirements.

The carrier used for an order may therefore vary.

Where tracking is available, carrier information will generally be provided with the shipping confirmation.

13. Delivery Delays

Although Standard Shipping is estimated at 5–8 business days after shipment, delays may occasionally occur.

Possible causes include:

  • Public holidays;

  • Severe weather;

  • Natural disasters;

  • Carrier network disruptions;

  • Transportation interruptions;

  • High shipping volumes;

  • Incorrect delivery information;

  • Remote delivery locations; or

  • Other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so that we can review the shipment and provide reasonable assistance.

14. Lost Packages

If you believe your package has been lost during transit, contact:

info@dooneyc.shop

Please provide your order number and any available tracking information.

We may investigate the shipment with the relevant carrier or fulfillment provider.

If a package is confirmed to have been lost before successful delivery, we will review the circumstances and provide an appropriate resolution, which may include a replacement or refund where applicable.

15. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first:

  1. Check the delivery location;

  2. Check with household members;

  3. Check around your property or designated delivery area;

  4. Check with building reception or management where applicable;

  5. Review the carrier's delivery information; and

  6. Contact the carrier where appropriate.

If the package remains missing, contact info@dooneyc.shop.

We will review the available delivery information and assist with an appropriate investigation.

16. Damaged Packages or Products

If your package or product arrives damaged, please contact us as soon as reasonably possible.

Where possible, retain:

  • The product;

  • Original shipping packaging;

  • Shipping label; and

  • Damaged packaging materials.

Photographs showing the package, shipping label, product, and damage may help us investigate the issue and determine an appropriate resolution.

17. Incorrect or Missing Products

If you receive a product that is different from what you ordered, contact:

info@dooneyc.shop

Please provide your order number and photographs of the product received where reasonably possible.

If an item appears to be missing, first check whether your order has been divided into multiple shipments.

Once an incorrect or missing product is confirmed, we will provide an appropriate solution, which may include replacement or refund.

Where the issue resulted from our error, reasonable return or replacement shipping costs will be handled by dooneyc.shop where appropriate.

18. Unclaimed or Returned Packages

Customers should make reasonable arrangements to receive or collect their packages.

A package may be returned to the sender because of:

  • An incorrect or incomplete address;

  • Refusal of delivery;

  • Failure to collect the package; or

  • Another circumstance attributable to the customer.

If a package is returned to us, we may contact the customer to arrange an appropriate solution.

Where permitted by law, reasonable additional shipping or re-shipping costs may apply if the customer requests another delivery attempt due to circumstances attributable to the customer.

19. Order Changes and Cancellations

If you need to change or cancel an order, contact:

info@dooneyc.shop

as soon as possible.

We will make reasonable efforts to accommodate requests before fulfillment or shipment.

Once an order has entered fulfillment or has been shipped, changes or cancellation may no longer be possible.

Any applicable cancellation, return, or refund rights are governed by our Return & Refund Policy and applicable law.

20. Returns and Refunds

Returns, refunds, exchanges, damaged products, defective products, and change-of-mind requests are handled under our separate Return & Refund Policy.

Please refer to that policy for information regarding:

  • Return eligibility;

  • The return period;

  • Faulty or defective products;

  • Change-of-mind returns;

  • Return shipping costs;

  • Refund processing; and

  • Other applicable consumer rights.

21. Applicable Law

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer right, warranty, remedy, or protection that cannot lawfully be excluded or limited under applicable federal, state, or local law.

If a mandatory legal requirement applies to an order and conflicts with this policy, the mandatory legal requirement will control to the extent of the conflict.

22. Contact Us

For questions concerning:

  • Order processing;

  • Shipping;

  • Tracking;

  • Delivery delays;

  • Lost packages;

  • Damaged shipments;

  • Incorrect or missing products; or

  • Delivery address issues,

please contact:

dooneyc.shop
Email: info@dooneyc.shop

When contacting us about an existing order, please include your order number whenever possible.