Shipping policy
Thank you for shopping with dooneyc.shop.
This Shipping Policy explains how orders placed through dooneyc.shop are processed, shipped, delivered, tracked, and handled in the event of delays, lost parcels, damaged shipments, or delivery problems.
By placing an order through dooneyc.shop, you acknowledge and agree to the shipping terms described below.
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
1. Free Standard Shipping
All orders placed through dooneyc.shop receive FREE Standard Shipping.
There is:
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No minimum order value required;
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No standard shipping fee; and
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No additional standard delivery charge at checkout.
Where an alternative or optional delivery service is offered, any applicable charge will be clearly displayed before the customer completes checkout.
2. Estimated Delivery Time
Our estimated delivery timeframe for Standard Shipping is:
15–20 days
The delivery timeframe is an estimate and may vary depending on the destination, carrier operations, public holidays, severe weather, customs processing where applicable, and other circumstances outside our reasonable control.
We aim to process and deliver orders as efficiently as reasonably possible.
If we become aware of a significant delay affecting your order, we may contact you using the email address provided during checkout.
3. Order Processing
After an order has been successfully placed and payment has been confirmed, it will enter our order processing and fulfilment system.
Order processing may include:
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Payment verification;
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Fraud prevention checks;
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Product availability confirmation;
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Order preparation;
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Packaging;
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Shipping documentation; and
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Transfer of the parcel to the delivery carrier.
Customers will normally receive an order confirmation by email after successfully placing an order.
Please review your order confirmation carefully and contact us as soon as possible if any information is incorrect.
Customer support enquiries can be sent to:
4. Order Confirmation
After completing checkout, customers should receive an order confirmation containing information relating to their purchase.
Please ensure that the email address entered during checkout is correct.
If you do not receive an order confirmation, please check your spam or junk email folder before contacting us.
For assistance, contact:
When contacting us about an existing purchase, please include your order number whenever possible.
5. Shipping Confirmation and Tracking
Where tracking information is available, customers may receive a shipping confirmation email after their order has been dispatched.
The shipping confirmation may contain:
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A tracking number;
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A tracking link;
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Carrier information; or
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Other shipment information.
Tracking information may not become active immediately after dispatch.
Depending on the carrier, it may take some time for the first tracking update to appear after the parcel has entered the carrier's network.
6. Tracking Your Order
If a tracking number has been provided, customers can use it to follow the progress of their shipment.
Please note that tracking information is supplied by the relevant delivery carrier and may occasionally be delayed or temporarily unavailable.
A delay in tracking updates does not necessarily mean that the parcel has stopped moving.
If your tracking information has not updated for an extended period or you believe there may be a delivery problem, contact:
Please include your order number when contacting us.
7. Delivery Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
This includes, where applicable:
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Recipient name;
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Street address;
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Apartment, unit, or building number;
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Suburb or city;
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State or territory;
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Postcode;
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Country;
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Telephone number; and
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Other delivery information reasonably required by the carrier.
Please review your shipping information carefully before submitting your order.
8. Incorrect or Incomplete Addresses
If you notice that you entered an incorrect or incomplete delivery address, contact us immediately at:
We will make reasonable efforts to update the address if the order has not yet been processed or dispatched.
However, we cannot guarantee that an address can be changed after an order has entered fulfilment or has been transferred to a shipping carrier.
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping costs associated with resending the order may apply where permitted by law.
This does not apply where the delivery problem was caused by an error attributable to dooneyc.shop.
9. Address Changes After Dispatch
Once an order has been dispatched, we may not be able to change the delivery address.
Customers may be able to contact the shipping carrier directly to request a delivery adjustment, but the availability of such services depends on the carrier.
dooneyc.shop cannot guarantee that a carrier will accept a delivery redirection request.
10. Delivery Locations
Orders are shipped to delivery locations supported by the shipping options available through dooneyc.shop.
If an address cannot be serviced by an available carrier, we may contact the customer to discuss the available options.
If we cannot fulfil an order to the provided delivery address and no suitable alternative can be arranged, the affected order will be cancelled and an appropriate refund will be issued.
11. Remote and Regional Areas
Delivery to remote, rural, regional, island, or otherwise difficult-to-access destinations may require additional transit time.
While our standard estimated delivery timeframe is 15–20 days, delivery circumstances can vary depending on the destination and carrier network.
If a significant delivery issue arises, customers may contact:
12. Multiple Shipments
In some circumstances, an order containing multiple products may be shipped in more than one parcel.
This may occur because products are dispatched from different fulfilment locations or because of operational shipping requirements.
When an order is divided into multiple shipments:
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Parcels may arrive on different dates;
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Separate tracking numbers may be provided; and
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There will be no additional Standard Shipping charge to the customer.
The customer will continue to receive FREE Standard Shipping for the order.
13. Shipping Carriers
dooneyc.shop may use different postal, courier, fulfilment, and logistics providers depending on:
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Delivery destination;
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Product type;
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Parcel dimensions;
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Fulfilment location;
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Carrier availability; and
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Operational requirements.
The specific carrier used for an order may therefore vary.
Where tracking is available, the relevant carrier information may be provided after dispatch.
14. Delivery Delays
Although we aim to deliver orders within the estimated 15–20 day timeframe, occasional delays may occur.
Possible causes of delay include:
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High seasonal order volumes;
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Public holidays;
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Severe weather;
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Natural disasters;
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Carrier network disruptions;
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Transport interruptions;
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Customs or border processing where applicable;
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Security inspections;
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Remote delivery locations;
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Incorrect delivery information;
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Operational disruptions; or
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Other circumstances outside our reasonable control.
We will not use this section to limit any right or remedy that a customer may have under Australian Consumer Law.
15. Significantly Delayed Orders
If your order has not arrived within the expected timeframe, please first check any tracking information provided to you.
If the tracking information does not resolve the issue, contact:
Please provide:
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Your order number;
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The name used to place the order; and
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A brief description of the delivery issue.
We will review the shipment information and, where appropriate, contact the carrier or fulfilment provider.
If an order cannot be supplied within the agreed timeframe or otherwise within a reasonable time, we will provide an appropriate solution in accordance with applicable Australian consumer law.
16. Lost Parcels
If tracking indicates that a parcel may have been lost during transit, please contact:
We may investigate the shipment with the relevant carrier.
Customers may be asked to provide reasonable information needed to investigate the delivery, including their order number and delivery details.
If an order is confirmed as lost before successful delivery, we will provide an appropriate remedy, which may include:
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A replacement; or
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A refund,
depending on the circumstances, product availability, and applicable Australian consumer law.
17. Parcels Marked as Delivered but Not Received
If tracking indicates that your order was delivered but you cannot locate it, please:
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Check around the delivery location;
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Check with other household members;
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Check any safe-drop location;
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Check with building management or reception where applicable;
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Check for a delivery notice; and
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Contact the carrier if carrier details are available.
If the parcel still cannot be located, contact:
We will review the available delivery information and assist with an appropriate investigation.
18. Damaged Packages
If your order arrives damaged during delivery, contact us as soon as reasonably possible at:
Please retain:
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The product;
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Original shipping packaging;
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Shipping label; and
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Any damaged packaging materials.
Where reasonably possible, please provide clear photographs showing:
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The damaged parcel;
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The shipping label;
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The product; and
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The relevant damage.
This information can help us investigate the issue and determine an appropriate remedy.
Your rights regarding damaged or faulty goods under Australian Consumer Law remain unaffected.
19. Incorrect Products
If you receive a product that is different from the product you ordered, please contact:
Please include your order number and, where reasonably possible, photographs of the item received.
Once the issue has been confirmed, we will arrange an appropriate remedy, which may include a replacement or refund.
Where an incorrect product was supplied because of our error, reasonable return delivery costs will be handled by dooneyc.shop where required.
20. Missing Items
If your order arrives with an item missing, first check whether your order has been divided into multiple shipments.
Separate parcels may have different tracking numbers and may arrive at different times.
If the item is not part of another shipment, contact:
Please provide your order number and identify the missing product.
We will investigate and provide an appropriate solution.
21. Unclaimed or Refused Deliveries
Customers should make reasonable arrangements to receive or collect their parcels.
If a parcel is returned because:
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Delivery was refused;
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The parcel was not collected;
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The customer could not be contacted;
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The address was incorrect; or
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The address was incomplete,
we will review the returned shipment once it is received.
Where the delivery failure resulted from information or circumstances attributable to the customer, reasonable additional shipping costs for resending the parcel may apply where permitted by law.
Nothing in this section limits rights provided under Australian Consumer Law.
22. Returned-to-Sender Parcels
If a carrier returns an order to us as undeliverable, we may contact the customer using the email address associated with the order.
Depending on the circumstances, we may:
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Arrange redelivery;
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Request corrected delivery information;
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Issue an appropriate refund; or
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Provide another reasonable solution.
Additional shipping charges may apply where the parcel was returned because of incorrect information supplied by the customer and where such charges are permitted by law.
23. Safe-Drop and Delivery Instructions
Where a carrier permits customers to request authority-to-leave or safe-drop delivery, customers should consider whether the requested location is suitable and secure.
Carrier-specific delivery options and conditions may apply.
Where delivery instructions are made directly with an independent carrier, those instructions may be subject to the carrier's terms.
Nothing in this provision excludes liability that cannot legally be excluded.
24. Customs and International Transit
Some orders may pass through international logistics or customs networks depending on the location from which products are fulfilled.
Customs inspections, border processing, or international transportation procedures may occasionally affect delivery times.
Where taxes, duties, or other charges legally apply to an order, they will be handled in accordance with applicable law and the information displayed during the purchasing process.
Customers will not be charged an undisclosed standard shipping fee by dooneyc.shop.
25. Shipping Charges
Standard Shipping is FREE for all orders placed through dooneyc.shop.
Customers will not be charged a Standard Shipping fee regardless of the value of their order.
If any optional premium, expedited, or special delivery method becomes available, its cost and conditions will be displayed before checkout.
26. Order Changes
If you need to request a change to an order, contact us as soon as possible at:
We will attempt to accommodate requests where reasonably possible.
However, once an order has entered fulfilment or has been dispatched, changes may no longer be possible.
27. Order Cancellations
If you wish to cancel an order, contact:
as soon as possible.
We will attempt to process cancellation requests before fulfilment begins.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow our Return and Refund Policy after receiving the order.
This does not limit cancellation or refund rights available under applicable Australian law.
28. Returns After Delivery
Returns, exchanges, refunds, faulty products, and change-of-mind requests are governed by the separate Return and Refund Policy of dooneyc.shop.
Customers should review that policy for information regarding:
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Return eligibility;
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Return periods;
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Faulty products;
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Damaged goods;
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Refunds;
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Exchanges;
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Return shipping costs; and
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Australian Consumer Law remedies.
Questions regarding a return can be sent to:
29. Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts, or modifies any right, guarantee, condition, warranty, or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Where an order is not supplied within an agreed period or within a reasonable period, customers may have rights and remedies under applicable Australian law.
Where this Shipping Policy conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will prevail.
30. Customer Responsibility
Customers are responsible for:
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Providing accurate delivery information;
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Monitoring tracking information where available;
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Ensuring that delivery can reasonably be made to the selected address;
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Collecting parcels where collection is required; and
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Contacting us promptly if a delivery problem occurs.
These responsibilities do not remove or reduce any statutory consumer rights.
31. Contact Us About Shipping
For questions concerning:
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Order processing;
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Shipping;
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Tracking;
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Delivery delays;
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Lost parcels;
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Damaged shipments;
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Incorrect deliveries;
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Missing items; or
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Delivery address issues,
please contact:
dooneyc.shop
Email: info@dooneyc.shop
When contacting us about an existing order, please include your order number whenever possible so that we can review your enquiry efficiently.
32. Changes to This Shipping Policy
dooneyc.shop may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, fulfilment procedures, website functionality, or applicable legal requirements.
The latest version will be published on dooneyc.shop.
Changes to this policy will not remove consumer rights that have already arisen or any rights that cannot legally be excluded under applicable Australian law.
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