Refund policy

At dooneyc.shop, we want our customers to shop with confidence. This Return & Refund Policy explains how returns, refunds, exchanges, damaged products, defective products, and order issues are handled.

This policy applies to purchases made through dooneyc.shop.

1. Return Period

We accept eligible returns requested within 30 calendar days after the date the product is delivered.

If an order is delivered in multiple shipments, the 30-day return period for each product begins on the date that particular product is delivered.

To request a return, please contact:

Email: info@dooneyc.shop

Please include your order number, the item you wish to return, and the reason for your return.

Do not send products back without first contacting us. We will provide return instructions and the appropriate return address after reviewing your request.

2. Change-of-Mind Returns

We accept eligible change-of-mind returns within the 30-calendar-day return period.

To qualify for a voluntary change-of-mind return, the product should generally:

• Be unused, unworn, and unwashed;

• Be in its original condition;

• Include original tags, labels, accessories, manuals, and packaging where applicable;

• Show no signs of unreasonable use, damage, alteration, stains, odors, or wear; and

• Be accompanied by valid proof of purchase.

Products that have been used, damaged, altered, washed, or handled beyond what is reasonably necessary to inspect the product may not qualify for a voluntary change-of-mind return.

These conditions do not limit any rights or remedies that may apply to defective, damaged, incorrect, or otherwise non-conforming products under applicable law.

3. Change-of-Mind Return Shipping

For approved change-of-mind returns, the customer is generally responsible for the cost of returning the product to us.

Original shipping charges, if any, are generally not refundable for change-of-mind returns unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning an item.

Customers should retain their return shipping receipt and tracking information until the return has been received and processed.

4. No Restocking Fee

dooneyc.shop does not charge a restocking fee for approved returns.

5. Faulty, Damaged, or Incorrect Products

If you receive a product that is:

• Defective or faulty;

• Damaged during delivery;

• Incorrect;

• Missing essential components; or

• Materially different from the product ordered,

please contact info@dooneyc.shop as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the problem;

• Clear photographs or videos showing the issue where reasonably possible; and

• Any other information reasonably needed to assess the issue.

We may ask you to return the product for inspection.

If the issue is confirmed to be attributable to dooneyc.shop, we will provide an appropriate resolution, which may include a replacement, repair where appropriate, refund, or another remedy available under applicable law.

6. Incorrect Products

If we send you a product that is different from the product shown on your order confirmation, please contact:

info@dooneyc.shop

Once the error is confirmed, we will provide an appropriate solution, which may include:

• A replacement;

• A refund; or

• Another appropriate resolution.

Reasonable return shipping costs resulting from an error attributable to dooneyc.shop will be handled by us where applicable.

7. Products Damaged During Delivery

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Please retain:

• The damaged product;

• Original packaging;

• Shipping label; and

• Other relevant packaging materials.

Photographs of the product, packaging, and shipping label may help us investigate the issue and process an appropriate resolution.

8. Products Not Eligible for Voluntary Change-of-Mind Returns

Unless otherwise required by applicable law, voluntary change-of-mind returns may not be accepted for certain products, including:

• Gift cards;

• Personalized or custom-made products;

• Products made specifically according to a customer's instructions;

• Perishable products;

• Products that have been used, worn, washed, altered, or damaged after delivery;

• Personal care, hygiene, cosmetic, or similar products that have been opened or used where a return would create a legitimate health or hygiene concern; and

• Products returned without essential components or accessories where their absence materially affects the product.

These exclusions apply only to voluntary change-of-mind returns and do not limit any rights or remedies that cannot legally be excluded or restricted.

9. Sale and Promotional Products

Products purchased during a sale, promotion, discount, or clearance event may still be eligible for return if they otherwise meet the requirements of this policy.

For an approved return, the refund will generally be based on the actual amount paid after applicable discounts or promotions.

A sale or promotional price does not by itself remove any consumer rights or remedies that cannot legally be excluded or limited.

10. Exchanges

Where available, customers may request an exchange for an eligible product by contacting:

info@dooneyc.shop

Exchange requests are subject to product availability.

If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.

For change-of-mind exchanges, the customer may be responsible for applicable return shipping costs.

11. Return Inspection

Returned products may be inspected after they are received.

For voluntary change-of-mind returns, the product must meet the applicable return requirements described in this policy.

If a product has been used, damaged, altered, washed, or handled beyond what is reasonably necessary for inspection, the return may be declined where permitted by applicable law.

This does not affect any rights or remedies that cannot legally be excluded or limited.

12. Refund Amount

For an approved full return, the refund will generally equal the amount actually paid for the eligible returned product.

If a discount, coupon, promotion, or other price reduction was applied to the order, the refund will reflect the amount actually paid for the returned product.

If only part of an order is returned, only the eligible returned product or products will be refunded.

13. Refund Processing

Once an approved return has been received and assessed, we will notify you of the refund decision.

If a refund is approved, dooneyc.shop will issue the refund to the original payment method within 7 business days after the refund is approved.

After we issue the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

These third-party processing times are outside our control.

14. Original Payment Method

Approved refunds will normally be issued to the original payment method used for the purchase.

For security and payment-processing reasons, we may be unable to issue a refund to a different payment method.

If the original payment method is no longer available, please contact us so that we can review the available options.

15. Partial Refunds

A partial refund may apply when only part of an order is returned and approved.

For voluntary change-of-mind returns, the refund may be declined or adjusted where the returned product does not meet the applicable return conditions and where such adjustment is permitted by applicable law.

Any such adjustment will not affect rights or remedies that cannot legally be excluded or limited.

16. Return Shipping for Faulty or Incorrect Products

If a product is confirmed to be defective, damaged, incorrect, or otherwise affected by an issue attributable to dooneyc.shop, we will provide appropriate return instructions.

Where applicable, dooneyc.shop will cover reasonable return shipping costs associated with the confirmed issue.

For change-of-mind returns, return shipping costs are generally the customer's responsibility.

17. Return Packages and Tracking

Customers should use a trackable shipping service when returning a product where reasonably available.

Please keep the return shipping receipt and tracking information until the return has been confirmed as received.

If a customer is responsible for return shipping and the package is lost during return transit, the available tracking information may be required to investigate the shipment.

18. Order Cancellations

If you wish to cancel an order before shipment, contact:

info@dooneyc.shop

as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If the order has already been shipped, you may need to receive the order and then follow the applicable return procedure.

Any cancellation rights required by applicable law remain unaffected.

19. Refused or Unclaimed Deliveries

If an order is returned to us because the customer:

• Refused delivery;

• Failed to collect the package; or

• Provided an incorrect or incomplete delivery address,

we will review the circumstances after the package is returned.

Where permitted by applicable law, additional delivery or re-shipping costs may apply when the return resulted from circumstances attributable to the customer.

This does not apply where the delivery problem was caused by an error attributable to dooneyc.shop.

20. Proof of Purchase

We may request reasonable proof of purchase before processing a return, refund, replacement, or exchange.

Acceptable proof may include:

• Order confirmation;

• Order number;

• Payment confirmation;

• Transaction record; or

• Other reasonable evidence showing that the product was purchased from dooneyc.shop.

21. How to Start a Return

To request a return, refund, replacement, or exchange, contact:

dooneyc.shop
Email: info@dooneyc.shop

Please include:

• Your order number;

• The product you wish to return;

• The reason for the request; and

• Photographs or videos where reasonably necessary for damaged, defective, or incorrect products.

Our customer support team will review your request and provide the necessary return instructions.

Please do not return products before receiving return instructions from us.

22. Consumer Rights

This policy does not exclude, restrict, or waive any consumer right, warranty, remedy, or protection that cannot legally be excluded or limited under applicable U.S. federal, state, or local law.

If applicable law provides rights or remedies that differ from or provide greater protection than this policy, those mandatory legal requirements will control to the extent of any conflict.

23. Contact Us

For questions regarding returns, refunds, exchanges, defective products, damaged deliveries, or this Return & Refund Policy, please contact:

dooneyc.shop
Email: info@dooneyc.shop

Please include your order number whenever possible so that we can review your request efficiently.