At dooneyc.shop, we want our customers to shop with confidence. This Return and Refund Policy explains how returns, refunds, exchanges, damaged items, faulty products, and order issues are handled.

This policy applies to purchases made through dooneyc.shop and is intended to operate in accordance with the Australian Consumer Law (ACL).

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under Australian law.

1. Change-of-Mind Returns

We accept eligible change-of-mind returns within 30 days of delivery.

To qualify for a change-of-mind return, the item must:

• Be unused, unworn, and unwashed;

• Be in its original condition;

• Include all original tags, labels, accessories, manuals, and packaging where applicable;

• Show no signs of use, damage, alteration, washing, stains, odours, or wear; and

• Be accompanied by valid proof of purchase.

To request a return, customers must contact us at:

Email: info@dooneyc.shop

Please include your order number, the item you wish to return, and the reason for your return.

Do not send products back without first contacting us. We will provide return instructions and the appropriate return destination after reviewing your request.

2. Change-of-Mind Return Shipping

For approved change-of-mind returns, customers are responsible for the cost of returning the item to us.

Original shipping charges, if any, are not refundable for change-of-mind returns unless required by applicable law.

We recommend using a tracked shipping service when returning an item. dooneyc.shop is not responsible for change-of-mind return parcels that are lost or damaged while being returned to us.

3. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, defective, unsafe, materially different from its description, or different from the item you ordered, please contact us as soon as reasonably possible at:

info@dooneyc.shop

Please provide:

• Your order number;

• A description of the problem;

• Clear photographs or videos showing the issue where reasonably possible; and

• Any other information that may help us assess the problem.

We may ask you to return the item so that we can inspect and assess it.

Your rights in relation to faulty or defective goods are governed by the Australian Consumer Law and are not limited by the 30-day change-of-mind return period stated in this policy.

4. Australian Consumer Law

Goods sold to consumers in Australia come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Products must, among other things, be of acceptable quality, be fit for their intended or disclosed purpose, and match their description.

If a product has a major problem, you may be entitled to choose between a replacement and a refund, as provided by the Australian Consumer Law.

A major problem may include circumstances where the product:

• Is unsafe;

• Is substantially different from its description;

• Has a serious problem that would have prevented a reasonable consumer from purchasing it if they had known about the problem;

• Cannot be used for its normal purpose and cannot easily be repaired within a reasonable period; or

• Cannot be used for a particular purpose that was disclosed before purchase and cannot easily be repaired within a reasonable period.

If a product has a minor problem, we may be entitled to provide an appropriate remedy, such as repairing the product within a reasonable time.

If a minor problem cannot be fixed, cannot be fixed within a reasonable time, or we do not provide an appropriate remedy, additional rights may apply under the Australian Consumer Law.

Nothing in this Return and Refund Policy limits those statutory rights.

5. Return Costs for Faulty Products

If a product is confirmed to have a problem covered by the Australian Consumer Law, dooneyc.shop will reimburse reasonable return postage or transportation costs where required by law.

Please keep receipts or other evidence of any reasonable return shipping costs.

For products that are large, heavy, or difficult to return, we will arrange collection or otherwise handle return transportation where required under the Australian Consumer Law.

If an item is assessed and found not to have a fault or other issue covered by the Australian Consumer Law, return or inspection costs may remain the customer's responsibility where permitted by law.

6. Incorrect Items

If we send you an item that is different from the product shown on your order confirmation, please contact info@dooneyc.shop.

Once the error is confirmed, we will provide an appropriate solution, which may include a replacement or refund.

Reasonable return shipping costs associated with our confirmed error will be covered by dooneyc.shop where applicable.

7. Items Damaged During Delivery

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Please retain the damaged item, original packaging, shipping label, and any other packaging materials until your claim has been reviewed.

Photographs of the item and packaging may help us investigate the issue with the carrier and process the appropriate remedy.

8. Items Not Eligible for Change-of-Mind Returns

Unless required by the Australian Consumer Law, change-of-mind returns may not be accepted for:

• Gift cards;

• Personalised or custom-made products;

• Products made specifically to a customer's instructions;

• Perishable goods;

• Items that have been used, worn, washed, altered, or damaged after delivery;

• Personal care, hygiene, cosmetic, or similar products that have been opened or used where accepting the return would create a health or hygiene concern; and

• Items returned without the original components or accessories where this materially affects the value of the product.

These exclusions apply only to voluntary change-of-mind returns.

They do not limit any rights a customer may have when a product fails to comply with a consumer guarantee under the Australian Consumer Law.

9. Sale and Promotional Items

Purchasing an item during a sale, promotion, discount, or clearance event does not remove any rights available under the Australian Consumer Law.

Sale or promotional products may still qualify for a remedy if they are faulty, unsafe, incorrectly described, or otherwise fail to satisfy an applicable consumer guarantee.

However, a remedy may not be available for a defect that was specifically disclosed to the customer before purchase and accepted as part of the purchase.

10. Exchanges

Where available, customers may request an exchange for an eligible item by contacting:

info@dooneyc.shop

Exchange requests are subject to product availability.

If the requested replacement product is unavailable, we may offer another appropriate solution.

For change-of-mind exchanges, customers may be responsible for applicable return shipping costs.

This does not affect remedies available under the Australian Consumer Law.

11. Return Inspection

All returned items may be inspected after they are received.

For voluntary change-of-mind returns, we may decline a refund if the returned item does not meet the eligibility requirements stated in this policy.

This does not apply where refusing a remedy would conflict with the Australian Consumer Law.

12. Refund Processing

Once an approved return has been received and assessed, we will notify you of the outcome.

If a refund is approved, it will normally be issued to the original payment method.

We aim to initiate approved refunds within 5 business days after completing the assessment of the returned product.

Your bank, card issuer, payment provider, or financial institution may require additional time to process and display the refund.

dooneyc.shop cannot control processing times imposed by third-party payment providers or financial institutions.

13. Original Payment Method

Where required under Australian Consumer Law, refunds will generally be provided using the same payment method originally used for the purchase unless the customer agrees to another method.

If the original payment method is no longer available, please contact us so that an appropriate refund arrangement can be made.

14. Partial Refunds

For voluntary change-of-mind returns, we may reduce or refuse a refund where an item has been used, damaged, altered, or is returned in a condition that does not comply with this policy.

Any such restriction does not apply where it would limit or exclude a remedy the customer is legally entitled to receive under the Australian Consumer Law.

15. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

info@dooneyc.shop

We will attempt to accommodate cancellation requests where possible.

However, once an order has entered processing, fulfilment, or shipping, cancellation may no longer be possible.

If the order has already been dispatched, customers may need to wait until the order is delivered and then request a return in accordance with this policy.

16. Refused or Unclaimed Deliveries

If an order is returned to us because the customer refused delivery, failed to collect the parcel, or provided incorrect or incomplete delivery information, we will contact the customer after the returned parcel is processed.

Additional delivery or return costs may apply where permitted by law.

This section does not apply where the delivery problem resulted from an error by dooneyc.shop or where Australian Consumer Law provides otherwise.

17. Proof of Purchase

We may request reasonable proof of purchase before processing a return, refund, replacement, or other remedy.

Acceptable evidence may include:

• Order confirmation;

• Order number;

• Payment confirmation;

• Transaction record; or

• Other reasonable evidence showing that the product was purchased from dooneyc.shop.

18. How to Start a Return

To request a return, refund, replacement, or exchange, contact:

dooneyc.shop
Email: info@dooneyc.shop

Please include your order number and a clear description of your request.

For damaged, faulty, or incorrect products, include photographs or videos where reasonably possible.

Our customer support team will review your request and provide the necessary return instructions.

Please do not return products before receiving return instructions from us.

19. Australian Consumer Rights

This policy is intended to operate alongside the consumer guarantees and remedies available under the Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that cannot lawfully be excluded, restricted, or modified.

Where there is an inconsistency between this policy and a mandatory requirement of Australian Consumer Law, the mandatory legal requirement will apply.

20. Contact Us

For questions regarding returns, refunds, exchanges, faulty products, damaged deliveries, or this Return and Refund Policy, please contact:

dooneyc.shop
Email: info@dooneyc.shop

We will review customer enquiries and work to provide an appropriate solution in accordance with this policy and applicable Australian consumer protection laws.