Terms of service

 

Welcome to dooneyc.shop.

These Terms of Service govern your access to and use of dooneyc.shop, including all information, content, features, products, services, and functionality made available through our website.

Throughout these Terms, the terms “we”, “us”, and “our” refer to dooneyc.shop. The terms “you” and “your” refer to any visitor, customer, or other person who accesses or uses our website or purchases products from us.

By accessing dooneyc.shop, browsing our website, creating an account, or purchasing a product from us, you agree to these Terms of Service and any additional policies referenced in them.

If you do not agree with these Terms, you should not use our website or purchase products through dooneyc.shop.

Nothing in these Terms is intended to exclude, restrict, or modify any rights, guarantees, conditions, warranties, or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable Australian laws.

1. Online Store

Our online store is hosted and supported by Shopify, which provides the e-commerce platform that enables us to offer products and services through dooneyc.shop.

Your use of our store may involve third-party services, including Shopify, payment processors, delivery providers, analytics providers, and other technology service providers.

Your interactions with independent third-party services may also be subject to their own terms and privacy policies.

2. Eligibility to Use Our Website

By using dooneyc.shop or placing an order, you confirm that you are legally capable of entering into a binding agreement or that you are using the website with the involvement and permission of a parent or legal guardian where required.

You must not use our products or website for any unlawful or unauthorised purpose.

You must comply with all applicable laws when accessing or using dooneyc.shop.

3. Customer Accounts

Certain features of dooneyc.shop may allow you to create or use a customer account.

You are responsible for:

  • Providing accurate account information;

  • Keeping your login credentials confidential;

  • Maintaining the security of your account; and

  • Informing us promptly if you believe your account has been accessed or used without authorisation.

You are responsible for activities carried out through your account to the extent permitted by applicable law.

We may take reasonable steps to secure, restrict, or temporarily suspend an account if we reasonably believe it has been compromised, used fraudulently, or used in violation of these Terms.

4. Product Information

We aim to provide clear and accurate descriptions, images, specifications, prices, and other information about products available on dooneyc.shop.

Product images are intended to represent products as accurately as reasonably possible. However, colours and appearance may vary slightly depending on factors such as:

  • Screen settings;

  • Device displays;

  • Lighting;

  • Photography; and

  • Manufacturing variations.

Any material differences relevant to the product will be handled in accordance with applicable Australian consumer protection laws.

5. Product Availability

Products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is successfully completed and the order is accepted.

In the uncommon event that a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate solution, which may include:

  • A refund for the unavailable product;

  • An alternative product where you agree; or

  • Another remedy permitted by applicable law.

We will not substitute a materially different product without your agreement.

6. Prices

Prices displayed on dooneyc.shop are the prices applicable at the time they are displayed, subject to any clearly stated conditions or promotions.

Prices may change from time to time.

A price change will not ordinarily affect an order that has already been accepted and paid for unless there is an obvious pricing error or another circumstance in which correction is permitted by law.

Where applicable, taxes and other charges will be displayed or incorporated as required during the purchasing process.

7. Pricing Errors

We take reasonable care to display accurate pricing.

If an obvious pricing or technical error occurs, we may contact you before fulfilling the affected order.

Where permitted by law, we may provide you with the opportunity to purchase the product at the correct price or cancel the affected item and receive a refund.

We will not use this provision to avoid honouring a valid advertised price where doing so would conflict with applicable consumer law.

8. Orders

Submitting an order through dooneyc.shop constitutes an offer to purchase the selected products subject to these Terms.

After you place an order, you may receive an electronic order confirmation.

We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including:

  • The product is unavailable;

  • Payment cannot be authorised;

  • The order appears to involve fraud or unauthorised payment activity;

  • There is an obvious pricing or technical error;

  • The delivery information is materially incomplete or invalid;

  • The transaction violates applicable law; or

  • The order involves misuse of our website or purchasing systems.

If we cancel an order after payment has been successfully received and no goods are being supplied, we will arrange an appropriate refund.

9. Order Information

You agree to provide current, complete, and accurate information when placing an order.

This includes accurate:

  • Customer name;

  • Email address;

  • Billing information;

  • Shipping address; and

  • Other information reasonably required to process and deliver your order.

You should review your information carefully before completing checkout.

If you notice an error after placing an order, contact us promptly at:

info@dooneyc.shop

We will attempt to update the order where reasonably possible, although changes may not be possible once processing or shipping has begun.

10. Payments

Payment must be made using one of the payment methods made available during checkout.

Payment services may be provided by third-party payment processors.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We may delay fulfilment where reasonably necessary to verify payment or investigate suspected fraud or unauthorised activity.

We do not ask customers to send full payment card details to us by email.

11. Fraud Prevention

We may use reasonable fraud prevention and transaction verification measures to protect customers and our business.

Where a transaction appears suspicious, we may:

  • Request reasonable verification;

  • Delay fulfilment while the transaction is reviewed;

  • Contact the customer using the contact information provided with the order; or

  • Cancel and refund the transaction where reasonably necessary.

These measures are intended to protect against fraud, identity theft, unauthorised transactions, and misuse of our services.

12. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

Estimated delivery periods are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Delivery times may be affected by circumstances such as:

  • Carrier delays;

  • Customs or border processing;

  • Severe weather;

  • Public holidays;

  • Remote delivery locations;

  • Incorrect delivery information; or

  • Other events outside reasonable control.

Where a delay occurs, your rights under Australian Consumer Law remain unaffected.

Customers should review our Shipping Policy before completing a purchase.

13. Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

If you discover an error in your shipping information, contact:

info@dooneyc.shop

as soon as possible.

We will attempt to correct the information where the order has not yet been dispatched.

We cannot guarantee that delivery information can be changed after an order has entered fulfilment or has been handed to the carrier.

This does not affect your rights where a delivery issue results from an error attributable to us.

14. Returns and Refunds

Returns, refunds, replacements, and exchanges are governed by our Return and Refund Policy.

Our Return and Refund Policy forms part of these Terms.

Nothing in our Return and Refund Policy or these Terms is intended to exclude or restrict remedies available under the Australian Consumer Law.

15. Australian Consumer Law

Products supplied to eligible consumers in Australia come with consumer guarantees under the Australian Consumer Law where applicable.

These rights may apply where goods are, for example:

  • Faulty;

  • Unsafe;

  • Not of acceptable quality;

  • Not fit for an applicable disclosed purpose; or

  • Materially different from their description.

Depending on the circumstances and the nature of the problem, remedies may include repair, replacement, refund, compensation, or another remedy available under applicable law.

Nothing contained in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded, restricted, or modified.

If any provision of these Terms is inconsistent with a mandatory right under Australian Consumer Law, the mandatory legal requirement will prevail to the extent of the inconsistency.

16. Promotions and Discount Codes

From time to time, dooneyc.shop may offer promotions, discounts, or promotional codes.

Promotions may be subject to specific conditions displayed at the time of the promotion.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash;

  • Promotional offers cannot be applied retrospectively to completed purchases;

  • Only valid promotional codes may be used;

  • A promotion may have a stated expiry date; and

  • Promotional offers may be limited to particular products or orders.

Any promotional terms will be applied consistently with applicable Australian consumer law.

17. Intellectual Property

Unless otherwise indicated, the content made available through dooneyc.shop, including website design, text, graphics, product presentation, original photographs, logos, icons, videos, and other original content owned by us is protected by applicable intellectual property laws.

Third-party trademarks, product names, images, or other materials remain the property of their respective owners.

You may access and use our website for lawful personal and non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, commercially exploit, sell, license, or create derivative works from content owned by dooneyc.shop without permission, except where permitted by law.

18. Acceptable Use

You must not use dooneyc.shop:

  • For unlawful activities;

  • To encourage unlawful conduct;

  • To infringe intellectual property rights;

  • To submit false or misleading information;

  • To impersonate another person;

  • To transmit malware, viruses, or malicious code;

  • To interfere with website security;

  • To attempt unauthorised access to accounts or systems;

  • To scrape or extract website data through abusive automated methods;

  • To conduct fraudulent transactions;

  • To interfere with another person's use of the website;

  • To send spam or unsolicited harmful communications; or

  • For any activity that violates applicable law.

We may take proportionate steps to restrict access where we reasonably believe these requirements have been materially violated.

19. Reviews and Customer Content

If our website allows customers to submit reviews, comments, photographs, feedback, or other content, you remain responsible for the content you submit.

You must not submit content that:

  • Is unlawful;

  • Is knowingly false or misleading;

  • Infringes another person's rights;

  • Contains malicious code;

  • Contains confidential information you are not authorised to disclose;

  • Is threatening, abusive, or defamatory; or

  • Otherwise violates applicable law.

By submitting content for publication, you grant us a non-exclusive permission to display, reproduce, and use that content for purposes reasonably connected with operating, promoting, and improving dooneyc.shop, subject to applicable law.

20. Feedback

If you voluntarily provide suggestions, comments, ideas, or feedback concerning our store or services, we may use that feedback for legitimate business purposes.

We will not treat personal information contained in feedback inconsistently with our Privacy Policy.

21. Third-Party Services

Our website may use services provided by independent third parties, including:

  • Shopify;

  • Payment providers;

  • Shipping carriers;

  • Analytics providers;

  • Advertising providers;

  • Social media platforms; and

  • Other technology providers.

We are not responsible for the independent acts, content, policies, or practices of third parties except to the extent responsibility cannot legally be excluded.

When using a third-party service, you may also be subject to that provider's terms and privacy policies.

22. Third-Party Links

dooneyc.shop may contain links to third-party websites or services.

These links may be provided for convenience or functionality.

We do not control independent third-party websites and do not automatically endorse all information, products, services, or practices appearing on them.

You should review the terms and privacy policies applicable to third-party websites before using them or providing personal information.

23. Privacy

Your use of dooneyc.shop is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, disclosed, stored, and protected when you use our website and services.

By using dooneyc.shop, you acknowledge that personal information will be handled as described in our Privacy Policy and in accordance with applicable law.

24. Website Availability

We aim to keep dooneyc.shop available and functioning properly.

However, uninterrupted or error-free access cannot always be guaranteed.

The website may occasionally be unavailable because of:

  • Maintenance;

  • Technical problems;

  • Hosting interruptions;

  • Security incidents;

  • Software updates; or

  • Circumstances outside our reasonable control.

We may temporarily suspend website functionality where reasonably necessary to maintain security, functionality, or compliance.

25. Accuracy of Website Information

We aim to maintain accurate and current information.

From time to time, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.

Where we identify an error, we may correct it.

Nothing in this section allows us to avoid obligations or consumer rights that apply under Australian law.

26. Disclaimer

To the maximum extent permitted by law, information made available on dooneyc.shop is provided for general shopping and informational purposes.

We do not exclude any statutory guarantee, warranty, condition, or other right that cannot legally be excluded.

Any disclaimer contained in these Terms applies only to the extent permitted by applicable law.

27. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded.

To the extent permitted by law, we are not responsible for indirect losses that were not reasonably foreseeable or that arise from circumstances for which we are not legally responsible.

Any limitation in these Terms must be interpreted subject to applicable Australian law.

28. Events Outside Reasonable Control

We will not be responsible for delay or failure to perform an obligation to the extent that the delay or failure results from circumstances genuinely outside our reasonable control, subject always to rights and remedies that cannot legally be excluded.

Such circumstances may include significant transport disruption, natural disasters, severe weather, widespread telecommunications outages, government restrictions, or similar events.

Where such an event affects an order, we will take reasonable steps to communicate with affected customers and fulfil our obligations as soon as reasonably practicable.

29. Indemnity

To the extent permitted by law, you are responsible for loss or damage reasonably arising from your unlawful use of dooneyc.shop or your material breach of these Terms.

This provision does not require you to compensate us for loss caused by our own negligence, misconduct, breach of law, or matters for which liability cannot lawfully be transferred to you.

30. Suspension and Termination

We may restrict or terminate access to certain website functions where reasonably necessary because of:

  • Fraud;

  • Security concerns;

  • Serious or repeated violations of these Terms;

  • Illegal activity; or

  • Material misuse of our website.

Termination of website access does not remove rights or obligations that arose before termination, including existing payment obligations and consumer rights relating to purchases already made.

31. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, website functionality, business practices, or legal obligations.

Updated Terms will be published on dooneyc.shop with a revised “Last Updated” date.

Changes will generally apply from the date the updated Terms are published and will not retrospectively remove statutory rights that have already arisen.

If a material change requires additional notice or consent under applicable law, we will take the steps required by that law.

32. Severability

If a provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

33. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce that provision later.

Any waiver will apply only to the extent permitted by applicable law.

34. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies expressly incorporated into these Terms, form the terms governing your use of dooneyc.shop and purchases made through our website.

Nothing in these documents excludes any statutory right that cannot legally be excluded.

35. Governing Law

These Terms are governed by the laws applicable in Australia and, where relevant, the laws of the Australian State or Territory having jurisdiction over the transaction or dispute.

Nothing in this section limits any right a consumer may have to bring a claim or exercise a remedy in a jurisdiction available under applicable Australian consumer law.

36. Dispute Resolution

If you have a concern regarding an order, product, payment, return, refund, or use of dooneyc.shop, we encourage you to contact us first so that we can attempt to resolve the matter.

Contact us at:

info@dooneyc.shop

We will review the matter and seek to provide an appropriate response.

Nothing in this section prevents a customer from contacting an applicable consumer protection authority, regulator, tribunal, court, or other dispute resolution body where they are legally entitled to do so.

37. Contact Information

Questions regarding these Terms of Service, an order, or use of dooneyc.shop can be sent to:

dooneyc.shop
Email: info@dooneyc.shop

We aim to respond to customer enquiries within a reasonable period.

38. Consumer Rights Notice

These Terms are intended to operate alongside the mandatory protections provided by Australian law.

Nothing in these Terms is intended to exclude, restrict, or modify a guarantee, condition, warranty, right, or remedy available to consumers where doing so would be unlawful.

Where Australian Consumer Law provides a customer with stronger or additional rights than those stated in these Terms, the applicable statutory rights will prevail.